Delete your PromReach account

1. Sign in at promreach.com.
2. Open Settings → Account.
3. Under Delete account, choose Delete my account and confirm with your password (and your two-factor code if it is on).

1. Open the PromReach app and sign in.
2. Tap More → Settings → Delete account.
3. Confirm with your password (and your two-factor code if it is on).

If you can't sign in, email support@promreach.com from the address on your account with the subject "Delete my account". We will verify it's you and complete the deletion within 30 days.

• Withdraw your wallet balance. We can't delete an account that still holds money.
• Finish or cancel open orders and collaborations. Money held in escrow must be released or refunded first.
• Hand over shared workspaces. If you are the only owner of a workspace with other members, make someone else an owner or remove the members.

• You are signed out everywhere and your connected social accounts are disconnected straight away.
• You have 14 days to change your mind. Sign in and choose Cancel deletion, or use the link in the confirmation email.
• After 14 days we permanently delete your profile, uploaded media, AI library and notification settings, and remove your name, email and phone number.

What we keep

• Payment, wallet, invoice and ledger records, which the law requires us to keep. They stay linked to an anonymized account.
• Content that belongs to a workspace other people still use, such as posts and reports you created for a team.
• Backups, which are overwritten on a rolling schedule of up to six months.

See our Privacy Policy for more detail.